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Frequently Asked Questions

Frequently Asked Questions 

 

Things to know before making a booking

Can I take a pet with me?

Pets are permitted at selected properties only and a $100 refundable pet bond is applicable for each pet (maximum 2 pets). Some properties allow outside pets only. Please check the website & property information to ensure a property is pet friendly prior to finalising your booking.

If bringing a pet, please advise the breed & age (minimum 12 months at time of stay) when making your booking, and refer to the Country Getaways Pet Rules for more information.

Do I need to bring my own linen?

Most properties supply quilts, blankets and pillows; with guests to bring their own bed linen, towels and tea-towels; please refer to property details regarding linen requirements.

Optional linen hire is available in a range of towns, supplying sheets, pillowcases, towels, bathmats & tea towels. Please refer to the website for properties which have linen hire available.

Guests can also choose to have beds made up for their stay (for additional cost) when hiring linen (excluding top bunks), bookable through the Country Getaways office.

 

What time is check-in & check-out?

Check-in is from 2.00pm. 

Check-out is by 10.00am. Upon departure, secure the property, turn off air-conditioners, return keys to the keysafe and scramble the keysafe code to lock.


Day-use of properties can be arranged at time of booking, and the rate for day-use is calculated at ½ the nightly tariff, providing access until 6pm or from from 8am.

Is there cooking equipment (saucepans, frypans etc)

Please see the property description for details of kitchen facilities. There are generally saucepans, frypan, baking trays and other cooking equipment.

What is your policy regarding Covid-19?

 

Troubleshooting during your stay

What do I do if I run out of hot water

Consider how many showers/baths have been taken, and the duration of water usage. If guests have had hot water in the morning and there is no hot water in the evening, it is most likely the hot water service has run out.

Press the boost button on the hot water service unit, and wait 20 minutes to heat; or allow the unit to heat overnight to have hot water in the monring. 

My oven or stove is not working

Firsty, check the safety switch and isolator switch near hotplates.  Refer to appliance instructions located in welcome folder or in kitchen drawer.

I have lost power to half of the house

Check the fuse box (or boxes in some properties) to see if any fuses are tripped.  If there are no issues visible in the fuse box, check the SA Power Networks website for outages. 

The television is not working, and images are fuzzy

Television reception can be intermittent on Yorke Peninsula.  Check the welcome folder, and follow the troubleshooting guide provided in the appliance information booklet including that the aerial is plugged into the wall & television.

When do I put the rubbish & recycling bins out for collection?

 

After your stay

When will my refundable bond be refunded?

In line with our terms & conditions (item 4), the property cleaner will advise the bond status following your departure, and your bond less any debits, will be refunded within 14 business days of your date of departure via the method paid.

I have feedback from my stay, how do I submit it?

You will receive a survey link following your departure.  We encourage you to provide any & all feedback through this survey so that we can improve our accommodation offerings and our service to guests.

 

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